Outlook 2010 showing 0 reminders

Had an issue with a users Citrix Thin client that although they had lots of appointments setup in their calendar, neither the window would pop up or any reminders would appear.

Tried everything i could find and the only fix that worked for me was to turn on Cached Mode on the Outlook profile.

Instructions here:

http://office.microsoft.com/en-gb/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx

I did find this but it was unavailable for download when i tried it:

http://support.microsoft.com/kb/2584053

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